Terms of Sale
Parties
Seller
Arctic Relax Oy
Kuusitie 9, 97700 Ranua
+358 405201634
info@arcticrelax.fi
Business ID: 3117356-1
Customer
The customer agrees to comply with these and any merchant-specific terms when purchasing products and services from [Company name] online services.
Ordering
General Terms
The prices displayed in the online service include value-added tax (VAT).
Dynamic pricing is applied to accommodation services. Prices depend on the season and may vary monthly, weekly, and daily.
Products are sold to adults and business customers.
We reserve the right to change prices.
The customer is responsible for the accuracy of the information they provide.
We reserve the right to change our delivery terms. Before placing an order, the customer must review the delivery terms in effect at that time.
Booking Terms
These terms apply to products and services that can be booked or rented. Collectively, they are referred to as the “property.”
Booking
The customer is responsible for reviewing the property description, instructions, and booking conditions before making a reservation.
The customer’s reservation becomes binding once the order/payment confirmation has been sent to the email address provided.
The customer shall pay for the booking according to the selected payment method and its conditions.
The booking system sends the order/payment confirmation to the email address provided by the customer.
The seller is not responsible for failed bookings; the customer must contact the seller immediately to correct the situation.
The seller does not guarantee that the property will still be available in such cases.
If the property is unavailable, the payment will be refunded or an alternative property will be offered, if possible.
Cancellations and Changes
The cancellation date is the date when the seller receives notice of cancellation.
The customer is responsible for ensuring that the cancellation is sent in due time.
If the customer cancels the booking:
30 days or more before the start date – cancellation is free of charge.
Less than 30 days before the start date – the full rental price will be charged.
Bookings can be rescheduled under the following conditions:
Rescheduling is allowed only once.
The property cannot be changed.
The rescheduling must occur no later than 30 days before the original start date.
If a rescheduled booking is later cancelled, the full rental fee will be charged regardless of the cancellation date.
Seller’s Right to Cancel a Booking
In the event of force majeure, the seller may terminate the rental agreement. The termination will be communicated immediately to the customer who made the booking.
The customer is then entitled to a full refund of any payments made.
Costs arising from a booking terminated due to force majeure will not be compensated.
Keys
The payment confirmation includes instructions for key collection.
If a key is lost or not returned, the owner has the right to charge all costs related to re-keying or lock replacement, with a minimum charge of €250.
Use of the Property
The property is defined in the property description.
During the rental period, the customer has the right to use the property, its equipment, and separately defined services.
If the customer notices any defects or issues, they must immediately notify the booking management.
The customer is responsible for keeping the property clean and for removing waste during and after the stay.
The customer is responsible for final cleaning at the end of the rental period.
Final cleaning can also be purchased for €150.
If the customer leaves the property uncleaned, the seller will charge €150 for cleaning costs.
The property is available to the customer during the period specified in the property description.
Pets are not allowed.
Special Terms for Rental Equipment
The customer must familiarize themselves with the safety and usage instructions of the equipment. The equipment must be used carefully and only for its intended purpose.
The renter agrees to carry out safety checks during the rental period. The equipment may not be taken abroad or subleased. It may only be used within the permitted scope and at performance levels suitable to the user’s skills and experience.
The customer uses all equipment and accessories at their own risk.
For watercraft (e.g. canoes, kayaks, SUP boards, and rowing boats), the customer confirms that they can swim and have previous experience using such equipment.
The customer must return the equipment immediately at the end of the rental period, cleaned and in the same condition as when received.
The customer is liable for any damages or costs resulting from careless or improper handling or maintenance during the rental period.
If equipment is lost or destroyed during rental, the customer must compensate its full replacement value.
The customer is responsible for following transportation, safety, and other regulations, and must immediately report any defects to the lessor.
The lessor is responsible for normal wear and tear repairs. The lessor is not liable for any direct or indirect damages or costs caused to the customer by the use or malfunction of the equipment.
The lessor is not obliged to provide a replacement item or to compensate for work interruptions or other consequential costs.
Compensation for Damages
The customer is liable to the seller for any damage they cause to the property.
The person making the booking is also responsible for the actions of other guests and for any damage they cause during the rental period.
The seller is not responsible for disturbances or inconveniences caused by natural conditions (e.g. insects, animals, thawing roads, or unexpected weather changes).
Complaints
Any complaints must be made as soon as possible after the issue arises.
If the matter cannot be resolved satisfactorily or involves a claim for compensation, a written complaint must be submitted within one month of the end of the rental period.
The seller will handle the complaint as quickly as possible, within one month at the latest.
If the customer and the seller cannot reach an agreement, the customer may refer the dispute to the Finnish Consumer Disputes Board.
Delivery Terms
Formation of the Contract
A binding sales contract is established when the order is confirmed (order/payment confirmation).
The order/payment confirmation will be sent to the customer by email.
Payment Terms
Payment Service Provider
Payment processing and related services are provided by Paytrail Oyj (Business ID 2122839-7) in cooperation with Finnish banks and credit institutions.
Paytrail Oyj appears as the payment recipient on bank statements or card invoices and forwards the payment to the seller.
Paytrail Oyj is a licensed payment institution.
For complaints, please contact the product supplier first.
Paytrail Oyj
Business ID: 2122839-7
Innova 2, Lutakonaukio 7
40100 Jyväskylä, Finland
Tel: +358 207 181830
paytrail.com/consumer/payment-information
Payment by Invoice
Invoices must be paid by the due date stated on the invoice.
If payment has not been successfully completed at the time of ordering, the seller will not process the order.